Notes
Outline
Monetizing File Sharing Services
Monetizing File Sharing Services
My Background
Napster Example
Why Will This Work?
Contact Info & Reference List
Cynthia Typaldos
Principal, Typaldos Consulting                                               present
Founder, President, & CEO      1998-2002 RealCommunities: Acquired by Mongoose Tech. 2001
Co-Founder & COO                                             1995-1997 GolfWeb: Acquired by CBS Sportsline 1998
Instructor – Web Communities Course       ongoing
Univ. of Calif. at Berkeley Extension
Director of SW Marketing, Director of Standards              1986-1992 Sun Microsystems
Marketing, SW Engineering
     Data General (now Aviion of EMC), Bank of America
Education
UC Berkeley – BA Chem, grad school Computer Science
MIT – MBA
Articles & Mention in Press and Books
Monetizing File Sharing Services
My Background
Napster Example
Why Will This Work?
Reference List
"Community purpose always involves exchange..."
Community purpose always involves exchange of “objects” of value (music file exchange is the current one on Napster)
Building community relationships around this basic common purpose can create:
basis for membership fee
word of mouth promotion
peer pressure for others to sign-up
powerful reasons for members to continue to pay the fee
There are many community applications that could be powerful on Napster
Identity and Reputation are the place to start
Napster Example (2 of 5)
Napster Example (3 of 5)
Napster Example (4 of 5)
Peer pressure to subscribe
Subscription members: X & Y
Non-subscription member: A
Member X develops a list of outstanding recordings of Chinese Chimes.  Members Y and A give positive feedback.  Reputation of Member X goes up because of Member Y feedback, but is not affected by Member A feedback
Member X wants to join Group Q which requires a certain reputation level – Member X does not have required level because Member A feedback didn’t count.
Both Members Y and A ask Member X to provide a different Chinese Chime recording which Member X has not yet ripped…who is Member X more likely to help?
Monetizing File Sharing Services
My Background
Napster Example
Why Will This Work?
Contact Info & Reference List
Why will this work?
The 12 Principles of Civilization
Identity and Reputation
Key Benefits of Identity and Reputation
WSJ Article on Reputation Managers
Monetizing File Sharing Services
My Background
Napster Example
Why Will This Work?
Reference List
Reference List
12 Principles of Civilization –  http://www.mongoosetech.com/solutions/principles.html
Fast Company interview of Typaldos, Sept. 2000, on the “12 Principles of Civilization” www.fastcompany.com/online/38/ideazone.html
Reed’s Law – www.reed.com (see next slide for graph)
    (also in HBR 2/2001 titled “The Law of the Pack”)
WSJ article on web reputation systems by Thomas Weber
      interactive.wsj.com/articles/EWorldCenter.htm, 7/17/00
Customer Community book by Drew Banks and Kim Daus, published March, 2002
http://www.customer-community.com/
Reed’s Law (explains why peer-to-peer so powerful)